The training provides participants with the necessary knowledge about the issue and impact of human factors on aviation safety. By promoting appropriate behaviours and actively engaging participants, this course supports the development of a strong and positive safety culture within your organisation.
The training complies with ICAO guidelines and helps develop the competence of personnel managing the human factor in aviation operations within the Safety Management System (SMS).
Who is it for?
The course is intended for employees performing operational functions related to safety management in the aviation industry and leads to a certificate of participation granted by Coventry University.
What will you learn?
- The concept of the human factor and its impact on human performance in aviation systems
- The SHELL model, a tool for understanding how different aspects (software, hardware, environment and other people) interact with each other and affect safety.
- Human limitations and capabilities in the context of aviation operations, including situational awareness, decision-making and fatigue risk management system.
- Classification of human errors and discussion of error management strategies and tools to minimise their impact.
- Environmental factors, project elements and procedures affecting human performance and safety in the workplace.
- Principles of Just Culture in the context of reporting aviation safety events, learning from mistakes and how they affect human performance in aviation systems.
Course language: English
Sign up and fill out the form
Course date:
13 – 14 January 2026
Cost of participation in the training:
Early bird (until 5 December): PLN 3,150 per person
Basic (after 5 December): PLN 3,490 per person
Group (for two or more people from one organization): PLN 2,990 per person
Payment for the course is a prerequisite for participation.
Course programme
Day 1
09:30 – Introduction to the course and presentation of participants (60 minutes)
10:30 – Introduction to human factors issues (60 minutes)
11:30 – Coffee break
11:45 – SHELL Model (60 minutes)
12:45 – Lunch break
13:45 – SHELL Model in practice (60 minutes)
14:45 – Human performance and limitations (75 minutes)
16:00 – Coffee break
16:15 – Workshop: Safety culture (60 minutes)
17:15 – Practical conclusions and summary (15 minutes)
Day 2
09:30 – Human errors: types and classification (90 minutes)
11:00 – Coffee break
11:15 – Exercise: Human error (75 minutes)
12:45 – Lunch break
13:45 – Organisational accidents and just culture (75 minutes)
15:00 – Coffee break
15:15 – Error management (30 minutes)
15:45 – Case study (75 minutes)
Training team
Olivia Cox
Senior consultant & psychologist, Olivia Cox holds a master’s degree with honors in Dynamic Developmental Psychopathology and a postgraduate specialization in Clinical Psychology. Her academic and professional background has equipped her with deep expertise in psychological assessment, workplace well-being, and safety culture development. Olivia joined Deep Blue in 2025 as a senior consultant, where she works across the training and railway domains. She has gained experience in these areas through participation in safety culture development projects, field research on risk perception, and training initiatives aimed at enhancing safety awareness among personnel in operationally critical environments. Her work focuses on integrating psychological principles into training design, promoting behavioral change, and supporting human reliability in complex socio-technical systems. Olivia has also worked extensively in clinical and institutional settings, gaining experience in individual psychological support, assessment of risk factors, and trauma-informed interventions. She is currently active as a psychotherapist, combining clinical insights with applied human factors expertise in safety-critical domains.
Nicola Cavagnetto
Senior consultant and trainer Nicola Cavagnetto (M) holds a master’s degree with honours in Wellbeing Psychology: Empowerment, Rehabilitation and Positive Technologies. His master’s thesis focused on risk communication during the Covid-19 pandemic and its impact on society. These studies allowed him to develop knowledge and skills in various areas of psychology – from immersive experiences in virtual environments, through user experience psychology, to environmental psychology – with a particular focus on action research. Nicola joined the Deep Blue team in 2021 as a consultant. His main professional experience focuses on research and training activities in the fields of aviation, drones and mobility. In the field of aviation and mobility, he is involved in the research, testing and validation of artificial intelligence-based tools, working on the basis of a human factors approach and framework. As an instructor, Nicola has experience in conducting crew resource management (CRM) training for unmanned aircraft operators (drones) and the Italian fire brigade, with a particular focus on human factors. He has also taught courses on the introduction to human factors and human factors in the context of artificial intelligence at the EUROCONTROL ALC centre.
Accommodation for participants
We are pleased to invite you to make your reservation in Basecamp by Xior in Wrocław – a unique property that combines modern design, comfort, and an exceptional atmosphere tailored to both work and relaxation.
When making your booking, please provide the password: COVENTRY to access our exclusive special offer: 210 PLN / night / accommodation with breakfast for 1 person.
Reservation requests should be sent to wroclaw@xior.eu
Who are we?
Coventry University Wrocław is the first Polish branch of one of the largest British universities – Coventry University – established in 2020.
Coventry University Wrocław offers a range of undergraduate programmes in business, psychology, IT and cybersecurity. The centre collaborates with companies to develop career-focused courses. As a result, Coventry University Wrocław graduates are fully prepared to make a positive impact in the workplace. Coventry University Wrocław is currently home to the Coventry University Research Institute Europe (CURIE), which aims to leverage the expertise of Coventry University’s British research centres in collaboration with Polish scientists.
Deep Blue
Deep Blue was founded in Rome in 2001 by Alberto Pasquini and Patrizia Marti, who at the time were researchers at ENEA and the University of Siena, respectively. Their desire to create a place that would bring together the best specialists, a research centre free from bureaucratic and administrative constraints, combined with the idea of forming a multidisciplinary team that would work together to achieve its full potential, led to the company’s steady growth and continuous expansion into new areas of research and application. The team consists of experts with diverse educational backgrounds and professional experience, ensuring a comprehensive, innovative and integrative approach to all activities.
Terms and Conditions for Individual Customers
Terms and Conditions for Business Customers
Privacy Policy
Information:
Our Terms and Conditions for CPD courses, set out in the ‘Terms and Conditions’ tab above, form the basis on which we offer our CPD courses. If you are an individual enrolling in a course outside of your business activities, the terms and conditions for individual consumers apply to you. If you are representing a company, the terms and conditions for companies apply. The applicable terms and conditions take precedence over any other terms and conditions you may seek to impose or incorporate, as well as over any terms and conditions arising from law, commercial custom, practice or the relationship between the parties. By submitting your application, you accept our terms and conditions. Before continuing with your registration, please read the Terms and Conditions carefully, as they contain information about your rights and obligations and our obligations to you. Please also read our privacy policy, which explains how we process your personal data.
Get in touch with us!
Quick Links
Address