Enhancing aviation safety requires an in-depth understanding of human factors. Our course equips participants with the necessary knowledge of human factors principles and their impact on aviation operations. By fostering safety awareness and encouraging active engagement, this course enables participants to contribute to a strong, positive safety culture in the industry. This programme will help you develop the skills you need to support and maintain the highest safety standards in your teams and operations.
For whom?
This course is designed for employees with operational, safety or security roles in the aviation industry.
What will you learn?
- The concept of human factors and their impact on human performance in aviation systems.
- The SHELL model, a tool to understand how different aspects (software, hardware, environment, liveware) interact and affect safety.
- Human limitations and capabilities, including situational awareness, decision-making and fatigue management.
- Classification of different types of human error and discussion of error management strategies and mitigation tools.
- Environmental factors, design elements and procedures affecting human performance and workplace safety.
- A Just Culture approach to incident reporting that emphasises learning and improvement.
Course programme
Day 1
09:30 – Course introduction and participant presentation (60 minutes)
10:30 – Introduction to human factors issues (60 minutes)
11:30 – Coffee break
11:45 – SHELL model (60 minutes)
12:45 – Lunch break
13:45 – SHELL model in practice (60 minutes)
14:45 – Human performance and limitations (75 minutes)
16:00 – Coffee break
16:15 – Workshop: Safety culture (60 minutes)
17:15 – Practical conclusions and conclusion (15 minutes)
Day 2
09:30 – Human Error: Types and Classification (90 minutes)
11:00 – Coffee Break
11:15 – Exercise: Human Error (75 minutes)
12:45 – Lunch Break
13:45 – Organizational Incidents and Just Culture (75 minutes)
15:00 – Coffee Break
15:15 – Error Management (30 minutes)
15:45 – Case Study (75 minutes)
Training team
Alexandra Ghita
At the beginning of her career, Alexandra specialised in Safety Management Systems (SMS) in aviation training organisations. She focused on hazard identification, risk management, safety performance monitoring and regulatory compliance. She has also supported clients in the air traffic services (ATS) environment by conducting safety assessments and applying various risk assessment methodologies. She joined Deep Blue in 2020 as a principal consultant for aviation safety and human factors. She specialises in hazard analysis, Bow-Tie diagramming and Safety Case development for external clients. She has played a key role in training design and delivery – authoring and teaching human factors courses for ATSEPs (EUROCONTROL IANS) and airspace risk assessment methodology (UAS-SAF). Alexandra also manages the safety and human performance activities of SESAR research projects. Previously, she was Quality Manager, responsible for compliance with ISO 9001 standards. As an independent evaluator for the European Commission, she is involved in the evaluation of project proposals under Horizon Europe.
Nicola Cavagnetto
Senior consultant and trainer, Nicola Cavagnetto (M) holds a Master’s degree with distinction in Wellbeing Psychology: in empowerment, rehabilitation and positive technologies. His master’s thesis was on risk communication during the Covid-19 pandemic and its impact on society. His studies allowed him to develop knowledge and skills in different areas of psychology – from immersive experiences in virtual environments, to the psychology of user experience, to environmental psychology – with a particular focus on action research. Nicola joined the Deep Blue team in 2021 as a consultant. His main work experience focuses on research and training activities in the areas of aviation, drones and mobility. In the areas of aviation and mobility, he is involved in research, testing and validation of AI-based tools, working from a Human Factors approach and framework. As an instructor, Nicola has experience in delivering Crew Resource Management (CRM) training to unmanned aerial vehicle (drone) operators and the Italian Fire Service, with a particular focus on Human Factors. He has also taught an introduction to human factors and human factors in the context of artificial intelligence at the EUROCONTROL ALC.
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